These Terms of Use ("Terms") govern your access to and use of www.epilab.com.au (the "Site"), operated by Design Your Skincare Pty Ltd, trading as Epilab ("Epilab," "we," "our," or "us"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms cover your use of the Site only. They do not cover the terms of any contract manufacturing services or agreement Epilab enters into with a client — those are governed by a separate written agreement.

1. About this Site

The Site provides general information about Epilab's contract manufacturing services, capabilities, and process. It is intended for businesses, brand owners, and entrepreneurs who may wish to engage Epilab as a contract manufacturer.

The Site is not intended for consumers, and we do not sell finished cosmetic products directly through the Site.

2. Information on the Site

We take reasonable care to ensure the information on the Site is accurate and up to date. However:

Information on the Site is general in nature and provided for informational purposes only
We do not guarantee the accuracy, completeness, or currency of any information
Information may change without notice
Pricing displayed on the Site is indicative and subject to a formal quote tailored to your project
Examples of past work shown on the Site are illustrative and may be anonymised to protect client confidentiality

Specific commercial terms, technical specifications, and project deliverables for any engagement are confirmed only through a formal written proposal and contract.

3. Permitted use

You may use the Site for the purpose of learning about our services and contacting us about prospective work. You may not:

Use the Site in any way that is unlawful, fraudulent, or harmful
Attempt to gain unauthorised access to any part of the Site, our systems, or our data
Use any automated means (such as bots, scrapers, or crawlers) to access the Site without our written permission, except for standard web crawlers from major search engines
Copy, reproduce, distribute, or republish content from the Site without our written permission, other than for your own personal or internal business reference
Use the Site to send unsolicited commercial messages or to interfere with the Site's normal operation

4. Intellectual property

All content on the Site — including text, graphics, logos, images, video, software, and the underlying code — is owned by Epilab or used under licence. It is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not use any Epilab branding, logos, or trademarks without our prior written permission.

You may share links to public pages of the Site on social media, professional networks, or in business communications. You may quote short excerpts for editorial or commentary purposes with appropriate attribution.

5. Submissions through the contact form

When you submit information through our contact form or by direct communication, you confirm that the information you provide is true and accurate to the best of your knowledge. You also confirm that you have the right to share that information with us.

We treat enquiries with confidentiality (see our Privacy Policy). However, until a formal NDA is signed, we encourage you to avoid sharing highly sensitive technical or commercial detail in initial enquiries. If your enquiry involves confidential matters, please mention this and we will arrange an NDA before further discussion.

6. Third-party links

The Site may contain links to third-party websites or services that are not owned or controlled by Epilab. We are not responsible for the content, accuracy, or practices of any third-party site. Following a link to a third-party site is at your own risk, and we recommend reviewing the third party's own terms and privacy policy before using it.

7. No formal advice

The Site does not provide regulatory, legal, formulation, manufacturing, or commercial advice. Any general information about regulations (such as AICIS or TGA requirements) is provided for orientation only and should not be relied on for specific decisions. For advice tailored to your specific product or situation, please contact us directly to discuss your project.

8. Disclaimers and limitation of liability

To the extent permitted by law:

The Site is provided "as is," without warranties of any kind, whether express or implied
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components
We are not liable for any loss or damage arising from your use of, or inability to use, the Site, except where such liability cannot be excluded by law

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law that cannot be lawfully excluded.

9. Termination

We reserve the right to suspend or terminate your access to the Site at any time, with or without notice, if we believe you have breached these Terms or for any other reason at our discretion.

10. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when they were most recently revised. Material changes will be noted prominently. Continued use of the Site after a change indicates acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact us

If you have questions about these Terms, please contact us:

Design Your Skincare Pty Ltd, trading as Epilab
23 Elma Road
Cheltenham VIC 3192
Australia

Email: info@epilab.com.au
Phone: 03 9052 5800